Obtain
several quotes and check out each of the companies. First enquire
as to how long the business has been established. Do they have a good reputation
in the market-place. Are they a member of a recognised Pest Control Association?
Ask
questions about termites and the different treatment options
the company employs, the chemicals used, their toxicity and safety aspects.
Compare notes on the methods of each company. Which company seems the more
professional?
Make
sure the company carries professional indemnity and public liability insurance
for their termite control services and inspection reports.
Be
present during the termite inspection. Study the general presentation
of the inspector, such as, was the inspector in company uniform, with proper
identification? Did he/she arrive in a tidy motor vehicle and use quality
equipment, including a moisture meter? Was a thorough inspection carried
out? Were you presented with informative documentation regarding the inspection
findings and treatment proposals? Did he/she adequately explain the alternatives
so you are confident he/she knew his/her subject matter? Were there any
other aspects that may indicate professionalism or otherwise? Make notes
and comparisons.
Enquire
as to the qualifications and experience of the termite inspector.
Does he/she have a current pest controller license (and not just a trainee
permit). You should cite his/her State Government
issued pest controller license, noting name, number and expiry date.
Enquire
as to whether the company uses employees or sub-contractors.
Be wary of companies with sub-contractors as problems often occur in the
market place where sub-contractors are obliged to pay for the supply of
chemical and other costs but do not assume responsibility if the service
proves to be inadequate at a later date.
Ask
about any applicable back-up service period. For example, a company
may provide you with a twelve month "FREE service period" for a chemical
soil barrier treatment where the termite controller is confident a complete
barrier is in place around the entire foot-print or perimeter of the building.
This annual service period may be extended annually thereafter (at the customers
option) provided necessary regular inspections and other essential control
measures are carried out as recommended.
Be
wary of companies that offer a 10 or 20 year warranty as this
commits you for that period, so you have to obtain (pay for) regular inspections
and other work whether or not you want it. Such a long term warranty offer
is usually unrealistic and a sign of short-term intentions. |